Privacy Policy

Welcome to Hutaib Co.

("we", "our", or "us") respects your privacy and is committed to protecting the personal information of visitors and customers on our website, www.hutaibco.com. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws and industry best practices.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

  • Name, phone number, and email address

  • Shipping and billing address

  • Payment information (processed securely via third-party payment gateways)

  • Communication content (e.g., messages via chat or contact forms)

b. Information Collected Automatically

  • IP address and device type

  • Browser and operating system information

  • Pages visited and time spent on the site

  • Cookies and analytics data (e.g., via Google Analytics or Shopify tracking tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about purchases or inquiries

  • Provide customer service and support

  • Improve our website and services

  • Send promotional offers, only with your consent

  • Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

  • Service providers: for payment processing, order delivery, analytics, and customer support

  • Government authorities: if required by law or to comply with legal requests

  • Third-party platforms: like Shopify or shipping companies, only for essential service purposes

4. Cookies & Tracking Technologies

We use cookies to improve your user experience, remember preferences, and collect analytics. You can manage cookie preferences via your browser settings.

5. Marketing Communications

We may send marketing messages if you opt in. You can unsubscribe at any time by:

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Data is stored on secure servers, and all payment transactions are encrypted.

7. Your Rights (Kuwait Region Specific)

While Kuwait currently has limited formal data protection regulations, we honor customer privacy by offering:

  • Access: You can request a copy of your personal data.

  • Correction: You can request corrections to inaccurate data.

  • Deletion: You can ask us to delete your data, unless required for legal or transactional purposes.

To exercise these rights, contact us at: info@hutaibco.com

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website indicates your acceptance of the updated policy.

10. Privacy Terms for Bulk Orders & Inquiries

1. Use of Personal Information for Bulk Inquiries

When you submit a bulk order inquiry (via WhatsApp, contact form, or email), we may collect your:

  • Name, company name, and contact number

  • Business requirements and estimated quantities

  • Location and preferred delivery timeline

This information is used solely to provide you with accurate quotes, product availability, and logistics planning.

2. WhatsApp Communication

By initiating a WhatsApp chat with us for business purposes:

  • You consent to receive communication via WhatsApp regarding pricing, follow-ups, logistics, and related services.

  • Your number and chat details are retained securely for transaction tracking and service continuity.

  • We will never share your WhatsApp contact with third parties without explicit permission.

3. Data Retention for Business Clients

For business or wholesale customers, we may retain inquiry and transaction records for up to 2 years to support:

  • Repeat orders

  • Warranty claims

  • Customized pricing and account handling

If you wish to delete or update this information, you may contact us at info@hutaibco.com.

4. No Unsolicited Marketing

Bulk inquiry clients will not be automatically added to promotional email or SMS lists unless they explicitly opt in.

5. Third-Party Logistics or Fulfillment

If fulfilling a bulk order requires coordination with logistics providers or suppliers, only the minimum required data (e.g., delivery address, contact number) will be shared, and only for the purpose of completing your order.

11. Contact Us

For any questions or concerns, please contact:

📞 +965 60011552 

📞 +965 60320930

📧 info@hutaibco.com